What happens after the go-live
SUPPORT, HOSTING AND MANAGEMENT
The work only really starts after delivery
With an ERP system the work only really starts after delivery. Your company changes, questions come up, and you need extensions you did not know about at the start. That is what our support is built for.
BeyondERP manages Odoo environments for companies in Belgium and the Netherlands.
HOW IT WORKS
How support works with us
Three things we agree on before you need them.
One place for your questions
You report a question by email or through the ticket form. Every ticket gets a priority and a developer, and you can see where it stands. Something that blocks your daily operations comes before a request for an improvement.
The same people as during the project
Support does not end up with a separate department. The people who built your environment know your custom work and your integrations too.
Hypercare around a go-live
In the first weeks after a go-live we set extra capacity aside and follow up daily on what goes wrong, instead of waiting until someone creates a ticket.
HOSTING
Hosting where it suits you
Odoo.sh, CloudPepper, a server at your own site or a combination. We manage all three today.
With an installation next to machines there is usually a local server as well, so the line keeps running if the internet connection drops.
Odoo.sh
Hosting with Odoo itself.
CloudPepper
Managed Odoo hosting with a specialised provider.
A server at your own site
Usually combined with an installation next to machines.
CUSTOMER STORY
What AEB says about it
AEB makes vehicle signage and has worked with Odoo since 2023. After two difficult projects with other partners, we took over their existing Odoo environment.
“I would call it above all a very warm and professional collaboration. There is good, direct contact, and things are handled with real expertise, which goes beyond being able to code in Odoo. Understanding our business processes, that is what I find important.”
Operations manager, AEB
What support connects to
Odoo audit
Is your environment slow, or is there custom work nobody knows any more? Then we look at that first.
Our extensions for Odoo
Built at customers, ready to put to work at yours.
Do you already have an Odoo environment that needs managing?
In a 30-minute conversation we go through your current environment and say what we would take over.